Reviews
Top review highlights
Pros
1
Provides access to legal assistance for individuals and families who might otherwise have no access to justice, particularly in civil legal matters
“VLP provides access to legal assistance to individuals and families who might otherwise have no access to justice, particularly in civil legal matters.”
2
Offers organized and supportive staff who provide volunteers with resources and guidance to help clients
“The staff at VLP are organized and supportive, providing volunteers with resources and guidance needed to help clients.”
3
Committed to pro bono work, helping people in vulnerable situations and fostering a sense of community among legal professionals
“Their commitment to pro bono work helps people in vulnerable situations, and also fosters a sense of community among the legal professionals involved.”
Cons
1
Some clients report not receiving a call back after leaving their information
“Left my name & number and never got a call back.”
2
Clients have expressed confusion about the scope of services provided, with some expecting full representation but only receiving advice
“Waited a week and a half under impression we were going to be represented, just to find out they were only offering advice, with no real solid advice other than contact a lawyer.”
3
A few clients have reported rude or unprofessional behavior from staff members
“Then the intake lady gives you attitude, mind you I'm in the middle of a huge flooding problem which turned mold and the landlord thinks it's okay for my kids to live in it, and then the intake lady hangs up on me after being absolutely RUDE. DISGUSTING.”