Reviews

Just called with very serious issues and was brushed off. Steven talked to me condescendingly as if I didn’t understand. I’m a doctor…. Will be giving my money to another law firm idc what it costs to be respected

Was consulting with them about a matter I was wronged in. And was continually cut off and brushed off. They don't work they don't listen! As I'm now seeing this is the same complaint in many other reviews. I was just yelled at by an attorney because I was asking questions. Find another law firm! Trust me I've dealt with many attorneys this is not the one you want to do business with. Have tried to work with multiple lawyers in this firm. They all give the same nonchalant vibe!

I was given info on LegalShield through a representative who came to my job. I signed up and had a matter that I needed legal assistance with. I called and spoke with an attorney who was extremely unprofessional, he kept cutting across me, jumped to conclusions and offered me no options to help resolve the matter, stated that the representative who spoke to the employees lied and gave misinformation, was NOT empathetic to my situation, very cold and lacked decorum. I called back to report it to a customer service representative and she never apologized for my bad experience or encounter, she too was non empathetic. This law firm has individuals who lack social and emotional awareness for people who call and are just trying to get some direction and insight. And even if you can't help, it's a way to do and say things. From the other reviews I'm seeing, I'm not shocked at the experience I had today. LegalShield certainly needs other attorney options for NC!

Incompetence at its best. Unable to respond in a timely manner leaving important issues in limbo.

What a scam! I've contacted this firm in explanation of my deceased Mothers Will, drawn up by Merritt, Webb, Wilson, & Caruso. and, I was told I have to purchase a membership for them to explain the Will (If they want a few dollars to explain, what should have already been paid for in the undertaking of producing such a legal document, fine) But for them to tell me I have to purchase a membership before they will explain what it is they put in the Will, regardless of the fact that I am listed as a Beneficiary, how Pathetic... It seems to me when you charge outrages fees to draw up said documents, you should have a duty to, at the very least, explain the terms of the Will without forcing someone to buying a membership... Now I have to spend my time, efforts, and hard-earned money (a novelty to most Lawyers), to drag them into court, via another Attorney and a Motion, for them to divulge information, they should already be legally binding. *As to you response, I was told I must purchase a membership to speak to someone. I may not be a lawyer but buying a membership (to what I don't know), is hardly comparable to paying a consultation fee. Never was a fee discussed or brought up, which I would have been more than happy to have done. The Only information I was told was that I had to become a member, through some membership... Paying a fee for consultation of my Mothers Will, is one thing, buying a membership implies a lot more. Just so were clear on where the matter truly lies. I didn't come up with this "Membership" demand. That was what I was told, specifically, by your staff, who then said, they had to transfer me to someone else to speak about buying a "membership" because they didn't know what that entailed.

Oh My God. As an associate I have a new member and this is the lawfirm assigned. I am very concerned about the reviews I see here! Not Good! I advocate for all my members and I hope! there will be no issues when my new member contacts you for their concerns. I wonder now if the home office knows about this? (Thank you for your feedback) Today I followed up, called the lawfirm and so far there is no great issue. I was able to connect our new member with the firm in a timely manner and hopefully, there will be no issues in the future. So as of now I am changing my post for this firm.

This place always finds a way not to help always takes my money but never wants to do anything to earn it.

They are part of the LegalShield team

I have been with this law firm through Legal Shield for several years. Today was the worst experience with poor customer service. Jasmine and Steven were the two lawyers I spoke to and after speaking with Stephen (a supervisor) he argued and hung up on me at the end of the call. I will relay this poor performance and customer service to Legal Shield and request another law firm. I informed Merritt, Webb that neither I nor my wife will no longer be clients of the law firm.