Reviews

Legal Shield is a good concept for those needing ongoing or specific legal counseling as needed. However, the issue as of lately is the mediocre service quality of the attorneys currently staffed. I currently have legal shield and post covid, it seems as if the quality of attorneys working for the Durham, North Carolina office (Merritt Webb) are less than desirable. The attorneys are rude, condescending and rough around the edges. I would go as far to say they are this way due to their lack of competency. Once I can find a better option, I will be canceling my Legal Shield membership simply because of their contract with Merrit Webb!

Top notch advice, when you need it. Extraordinarily Professional. You will be glad you requested them to handle all your legal needs.

Do yourself a favor and DO NOT use this firm for any reason. I have never interacted with so many rude, disrespectful, unprofessional, incompetent people in all my life. Do not ignore the other reviews with honest one star ratings. They are all true. My impression of Steven Gebo is he was very condescending, narcissistic, and unprofessional. He has a very smug disposition without the ability to have a professional conversation. He cuts you off mid sentence. He makes smug remarks and then laughs about what he says as if he is amused by his own disrespectful behavior and his ability to speak to people anyway he wants. Madison B. Marcantel- Started off fine. She delivers false expectations during the intake process and comes back empty with no progress whatsoever. Her attitude then becomes very unpleasant when she doesn't fulfill the expectation that she was confident that she could provide. Today, I spoke with Danielle Made. Let's start with she called me a 5:27pm. I am assuming that her day was just about over when she decided to call me. Now, this one was the icing on the cake for me. She is probably as bad as Steven. First, she does not allow the client to speak. She cut me off several times all in the short time span of three minutes. She asked me to explain my issue. As I was explaining, several times (and I do mean several) she very rudely and abruptly interrupted me. I asked her if she would allow me to finish what I was trying to say? She then suggested that I hurry up. I calmly explained to her that I will speak at the pace which is comfortable for me. She then hung up on me. Throughout this process, I did not feel that they were interested in representing me. I felt as though they were only interested in protecting the opposing party. I do not know what colleges are teaching these young people these days. It clearly is not kindness or professionalism. I hope that my unfortunate set of occurrences with this firm, along with the others that have shared their experiences will encourage you to look elsewhere for legal representation. No one should have to go through this. This goes beyond professionalism. This firm is verbally abusive to the clients they are supposed to serve. Shame on Legal Shield for partnering and connecting their clients with such an abusive firm.

They are awesome to use through legalsheild. Very knowledgeable.

Great service

They are the law firm that works with Legal Shield. Great service!

Very weird wording on documents with no details.