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Reviews
Top review highlights
Pros
1
Excellent customer service and communication
“I have never felt so cared for and experienced such a high level of communication as I have with Jennifer Payne. She was very clear in all of her explanations and was very prompt on keeping me up to date on everything as it happened.”
2
Knowledgeable and trustworthy attorneys
“Jennifer is an outstanding lawyer! She took the time to listen to everything I had to say, and always provided clear next steps and sound advice. She is knowledgeable, extremely organized, ethical, and has a strong and confident demeanor.”
3
Efficient and diligent handling of cases
“Jen couldn't have done a better job!!! We didn't have much time until the trial and she put her all into the case and got the job done CORRECTLY!”
4
Personable and friendly staff
“The staff at Apple Payne Law really care about their clients and will work hard to get the best outcome for them.”
5
Highly recommended by satisfied clients
“I'm a big fan of Apple Payne Law!! They are professional, caring, and they get the job done! I would recommend them to any of my family and friends!”
Cons
1
Lack of responsiveness and communication in some cases
“Nothing was filed or done on our behalf and months later after several attempts to reach out to see how the case was going a receptionist called to say we lost and that the other party had beaten us to filling paperwork for administrator of estate!!!”
2
Potential issues with refunds and billing practices
“We were forced to pay a retainer to have our Mother's Estate settled. I have emails confiming we would receive the retainer back after the estate was settled. We were also billed the full amount of the percentage they charged for settling the estate. It has been nearly 2 years and we have yet to receive the final documents that the estate has been settled. They also refuse to return our retainer.”
