Reviews

The “only secretary of the office” as she said herself is extremely rude and dismissive. She told me because of their workload the office will only respond via letters no information on the phone. When i asked the lady her name she tells me she doesn’t have to give me that information and that she is the only secretary of the office. I told her how can she be employed in an office and speak to customers in such a tone yet not want to state her name? When I asked to speak to her supervisor she said it was Allen Dubois but he was not there. I told her I will be making a complaint on her attitude and she hung up on me. Someone needs to fire this lady because why are you even employed if you don’t want to give your name or any information to the community seeking assistance from your office? Quit your job girl clearly you don’t care for it!

Human Trafficking Organization, would give zero stars if possible.

Very reliable sources

They helped me get my money back and find a great lawyer

The attorney I had spoken with was a very nice person and willing to answer all my questions and listen to my concerns.

highly qualifying, professional lawyers who cover all aspects of the law.

These folks seem to be really sharp lawyers

2 of the 3 women I’ve spoken with who initially answer the phones have THE WORST customer service/people skills EVER...they’re rude, dismissive, and interrupt you in the middle of your sentences because they THINK they have the answer before you can even fully form the question. Most people who are calling have a LO in prison or are trying to get assistance so obviously they’re asking questions or trying to get information BECAUSE THEY DONT KNOW...attitudes from the FIRST POINT OF CONTACT is unnecessary and completely unprofessional ESPECIALLY in a position of that magnitude. Several members of my Facebook group dedicated to supporting families of LOs who are eligible for the First Step Act have had the same exact experience. I’m so disappointed that their attitudes have been exactly the same for at least 6 months....if you’re burned out, get another job!!!