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Reviews
Top review highlights
Pros
1
Responsive and attentive case managers who keep clients informed throughout the process
“Marianne Beamer was our Case Manager. She was a pleasure to work with, and very knowledgeable about her job. Marianne was very professional in her demeanor, but also caring in her contacts with us.”
2
Experienced and effective attorneys who fight hard to get the best possible outcome for clients
“Gene Riddle in particular puts you at ease and makes you feel like an old friend from day one. Highly recommended.”
3
Personalized and compassionate service, treating clients like family
“The entire team did an amazing job! They helped me & was by my side every step of the way!”
4
Successful in getting favorable decisions and settlements for clients
“I am glad I reached out to Riddle&Brantley to help me with my VA Disability case. Everyone I have spoken with at the office seems to be super nice.”
5
Convenient and modern communication options, including an app and texting
“They have an app one can log on to to stay updated regarding one's case and one can also use the texting option to upload documents. This is so helpful as it takes the stress off of phoning and being put on hold or having to leave a message.”
Cons
1
Lack of communication and responsiveness from some case managers
“I've been calling not gonna say the lawyers name but there's no response at all? Especially when I already settled supposedly waiting $$ literally months without any reply to my emails or voicemails”
2
Slow progress on some cases that can take a long time to resolve
“It takes a bit of time of but that is the system we have.”
3
Potential issues with handing off cases between different case managers
“I've had to call in almost every time for a case update. I just would have rather handled things on my own.”
4
Concerns about the firm's commitment to smaller or less lucrative cases
“Unless you lost a limb or have a cut and dry case, be careful! Scott Scurfield destroyed my life.”
5
Inconsistent quality of service, with some clients having excellent experiences and others very poor ones
“This is the second time I've delt with riddle and Brantley. . I absolutely love this firm. . There very hands on and extremely attentive! ... Worst experience of my life. Lazy case manager. I had to gather my own medical records. No communication unless I call them.”
