Reviews
Top review highlights
Pros
1
Responsive and helpful staff who make time for clients even at the last minute
“I came in one minute until close and they still found time to talk with me and interview me and give me some information.”
2
Proactive in following up with clients and providing guidance
“Then they call me later on to discuss my situation with me further.”
Cons
1
Lack of availability and difficulty reaching staff
“Absolute joke. No help whatsoever. Don't even answer their phones just sends you to automated messages over and over again.”
2
Limited scope of services beyond Buncombe County
“Only helps BUNCOMBE COUNTY in everything except housing and couple.other things but says has list of services and says helps ALL of WNC well Waynesville is part of WNC.. so need to make website more clear!!”
3
Frustrating experience with long wait times and lack of personalized assistance
“I was on hold for over 30 minutes and when i told someone my situation she said there was no one to help and sent me to an automated machine that had a number for finding a lawyer. I wasn't even able to ask additional questions after she sent me to the automated message.”