Reviews

Top review highlights

Pros
1
Responsive and communicative staff who provide excellent customer service
“Carrie has made me feel so okay. That's huge!! She goes above and beyond.”
2
Attorneys who are knowledgeable, professional, and work diligently on behalf of clients
“Gregory has done a fantastic job for us and I feel very safe and comfortable with him.”
3
Firm provides a smooth and efficient legal process for clients
“Would highly recommend! Quick and painless process, communicative, and highly professional.”
4
Attorneys demonstrate empathy and care for clients during difficult times
“Caroline Stearns is a godsend! She goes above and beyond I truly could not be happier with my decision.”
5
Firm has a track record of successful case outcomes for clients
“What I thought was going to be a hopeless cause turned out to be successful.”
Cons
1
Inconsistent communication and lack of updates from the firm regarding client cases
“No responses. Hard to get information for case that are getting paid for. They have terrible communication and don't give any updates.”
2
Attorneys may prioritize firm's financial interests over client's best interests
“I felt like Gregory was only concerned about the $$$ and definitely did not look out for my best interest.”
3
Difficulty reaching staff and getting timely responses from the firm
“It's been a month since I left this review and called and emailed. Still no response, a phone call back or paperwork I was supposed to get over 2 months ago.”
4
Firm may not take on certain cases or clients, potentially due to biases
“I just called to speak to someone to represent me about my Lyft accident as a passenger. The woman asked a few questions and said they can't help me. What? I already have a claim with the Lyft insurance company. So that was strange. It was probably because I am BLACK.”
5
Firm may hand off cases to new attorneys without client's knowledge or consent
“Since then passed off case to new attorney. No response despite many, many, many texts, emails and failed calls.”
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