Reviews
Top review highlights
Pros
1
Knowledgeable, professional, and caring attorneys who fight for their clients
“Gordon Evans was my attorney. He took time to know me as a person, to best understand me, which made me and my husband feel most comfortable and supported.”
2
Excellent communication and responsiveness from the firm
“They were in constant contact with us, always keeping us informed about what was happening with the case.”
3
Ability to obtain favorable settlements for clients
“Mr. Fifner worked diligently with the defendant's insurance company to get us a fair settlement.”
4
Personalized attention and making clients feel valued
“I felt very positive about my experience with Curtis Fifner at the Donahey Law firm. Whenever I had a question or concern I just sent an email. My emails were always answered within that same day.”
5
Willingness to go the extra mile for clients
“Mr. Fifner traveled to our home to meet with us. He was very professional, caring and honest.”
Cons
1
Lack of responsiveness and poor customer service from some staff members
“Vanita is EXTREMELY rude and unprofessional. Talking down to people, ignoring their phone calls, not following up on matters important to others, not listening to voicemails and responding are all poor customer service habits.”
2
Inconsistent billing practices and difficulties with payment plans
“They have some holder on my licence and i been requesting information to get it resolved for over 6 months by mail, phone and email and they have never even answered my inquiries.”
3
Potential for mishandling of client information and cases
“Without my permission, this firm shared all my personal information with another law firm and this firm also falsely depicted/described my case to the other law firm with a lot of their misrepresentation of my case.”