Reviews
Top review highlights
Pros
1
Efficient and responsive service
“Great and easy”
2
Caring and understanding staff
“They are so easy to work with, they show genuine interest in you as a person.”
3
Excellent communication and updates
“Have had a great experience with my case manager, Veronica! Her communication has been so helpful!”
4
Successful case outcomes
“The process was easy, my end result was worth it!”
5
Professionalism and expertise
“Exacting professionalism you demand and expect for your legal representation.”
Cons
1
Lack of communication and responsiveness
“The communication was horrific, the lack of compassion, the attorney being switched in the middle of our case, and the desire to just be done with our case instead of fight for it was sickening.”
2
Questionable integrity and prioritizing profits over clients
“They sat on my husband's disability case for over a year doing nothing in hopes to collect more money.”
3
Unprofessional and disrespectful behavior
“Very unprofessional and disrespectful. I was in an accident with a relatively new vehicle and when the accident was severe enough to result in a totaling of the vehicle, I believed the minimum I should receive was enough to get me back to a similar point with a similar vehicle. This would have required to get about a $7,000 settlement payment in excess of the money received to pay off the rest of my loan. When I mentioned this on the phone Michael literally laughed in a very demeaning tone and said "I've worked thousands of these cases, which of one of us do you think knows what they're talking about here?!"”
4
Inconsistent and unreliable service
“They hoard clients and do the bare minimum.”
5
Lack of client advocacy
“They took 40 percent out of my medical expenses I paid out of pocket.”