Reviews
Top review highlights
Pros
1
Helpful and understanding staff
“Beverly was so kind and understanding to work with; it's never easy dealing w debt and collections however she humanized the experience and made it as easy as possible.”
Cons
1
Unprofessional and rude staff
“Absolutely the most inhumane people I've ever talked to! Very unprofessional! They stole money out of my savings account with no explanation other than they were collecting a debt!”
2
Difficulty reaching staff and getting responses
“What kind of law office lists a phone number that only gives off a busy signal every time? This is not professional at all”
3
Questionable business practices
“This organization tried to collect on a debt that was paid off years ago. James was rude and hung up on stating that he had another important call to take as if my call was important.”
4
Lack of transparency and communication
“They told me I received a piece of paper that explained everything and that's a lie!”
5
Disregard for clients' financial situations
“I'm a single mother of 2, it's Christmas and they took everything I had saved up for my children!”