Reviews

I asked for this law firm to resend a fax for a second time to an agency where I needed a release of garnishment and I was told, no. I explained and even apologized for the request needing resent but also told the lady it was needed for underwriting as I was trying to purchase a home. I was still dismissed and I even sent another 10 emails to other staff members and was ignored by all. I’m down to having one day left before the purchase contract is pulled and all I asked for was a resubmission of a faxed paid in full letter. I definitely feel discriminated against. I understand they all have jobs to do but to be ignored and have to deal with people of this nature is disheartening. I will also send a complaint to the BBB, although they are not accredited.

Not real.

Karen in their collections department is an extremely unprofessional, judgmental, harsh person. Refuses to help in anyway. Quotes policies and practices with total lack of compassion. Does nothing whatsoever to assist to resolve accounts in an expeditious way.

A bunch of low life bottom feeders.

Great attorneys there.

Interesting business. While I appreciate that the world needs debt collectors, this firm definitely stacks the deck in their favor by printing 15 day letters on dot matrix printers, so the letter that explains a consumer's rights to work to avoid wage garnishment, for example, is nearly completely illegible. They comply with Ohio law, but at the bare minimum by sending a "statement of mailing," but don't send important legal correspondence certified, or via fax to ensure receipt. My sending correspondence, inclusive of payment, certified, via Priority Mail took 4 business days to be acknowledged, and that was only after I sent an email and then had to have a phone call because this "firm" doesn't use encrypted email. I know my correspondence was received, because I had all the tracking information fortunately. In addition, they do not do standard monthly ACH payments, as anyone collecting payments for an alleged debt would do - you need to actually CALL them and provide a payment over the phone for every single payment you need to make. This all adds up to setting up as many inconveniences as possible, which will ensure a high number of payments not arriving timely, thereby allowing this firm to pad their income with fees or defaults, instead of truly working with consumers to resolve a debt. So, TL;DR - shady business practices that are barely legal or dubious that work against consumers who are trying to resolve an allegation of a debt that needs to be paid should be called out every single time.

Crooks. Make sure they prove they actually have paperwork for a debt before you pay them and don’t give them any employer info EVER!!!

This organization tried to collect on a debt that was paid off years ago. James was rude and hung up on stating that he had another important call to take as if my call was important. Very unprofessional. Don't deal with them.

Jim NEVER answers the phone and is negligent. Hope he doesn’t handle your case because he doesn’t care about answering questions. He’s awful.

Takes forever giving your money back so don’t hurry and pay them because they won’t hurry and do it in return if you overpaid. I work for the postal service and I know darn well it don’t take 1 month to deliver a check. All I gotta say is BULL!! Ruining my life!!!