Lawyers map
Reviews
Top review highlights
Pros
1
Compassionate and caring staff who take legal concerns seriously and work hard to resolve them
“Compassionate staff takes your legal concerns seriously and works hard to resolve them.”
2
Excellent customer service and empathy from the staff
“Wonderful people. Excellent customer service and empathy”
Cons
1
Poor phone accessibility and responsiveness, with calls often going unanswered or callers being hung up on
“Recently attempted to get in touch with anyone from this place three times. After finally receiving a call back, I was on speaker phone and the audio was atrocious and the person on the other end didn't even tell me who they were or who they were with, just said that they were "returning a phone call" and then hung up on me after 17 seconds because I was confused.”
2
Rude and unprofessional behavior from some staff members, including being dismissive, talking over clients, and hanging up on them
“THE WOMAN THAT AMSWER THE PHONE ARE COMPLETELY RUDE JUST KEPT TALKING OVER ME AND THE 1ST LADY HUNG THE PHONE UP ON ME I WILL GO THERE TO HANDLE MY BUSINESS YOU DONT LIKE YOUR JOB QUIT STOP BEING MISERABLE 💯”
3
Lack of adequate legal representation and preparation in some cases, resulting in poor outcomes for clients
“The legal aid lawyer ( Sarah) performance was unsatisfactory. She did not carefully examine the documentation and information shared with her via email. In court, she displayed inadequate preparation and initially seemed to represent me, but later switched allegiances.”
