Reviews
Top review highlights
Pros
1
Compassionate and caring staff who take legal concerns seriously and work hard to resolve them
“Compassionate staff takes your legal concerns seriously and works hard to resolve them.”
2
Excellent customer service and empathy from the staff
“Wonderful people. Excellent customer service and empathy”
Cons
1
Rude and unprofessional behavior from some staff members, including hanging up on callers
“The woman that answer the phone are completely rude just kept talking over me and the 1st lady hung the phone up on me.”
2
Difficulty in contacting the organization, with calls often going unanswered
“They never answer the phones”
3
Some staff members appear to lack the necessary legal expertise or willingness to fully understand and assist clients
“She did not carefully examine the documentation and information shared with her via email. In court, she displayed inadequate preparation and initially seemed to represent me, but later switched allegiances.”