Reviews
Top review highlights
Pros
1
Helpful and friendly staff who understand the situation
“They were very helpful and friendly and they understand the situation”
2
Provided free/pro bono legal representation when needed
“Probono, they represented me. I can't speak for everyone else, but they were there when I needed them.”
3
Efficient response time and quick assistance
“Called and within three days was contacted with an appointment with a lawyer”
4
Effective in handling various legal matters, such as bankruptcy and tax issues
“Helped me with my bankruptcy but after gave me no accurate info on when I would get credit cards offers or didnt explain when my credit score would go up very rude attorney I got of course.”
5
Appreciated for their community-based service and careful listening
“Phenomenal community based service agency. The quality, careful listening and follow thru is extraordinary.”
Cons
1
Inconsistent and unreliable communication
“They tell you something then the next day they tell you something different”
2
Unhelpful and unresponsive in certain cases
“”
3
Rude and disrespectful staff
“They mean nasty and rude. I tried to explain my situation on the phone and the guy hung up.”
4
Lack of clarity on case acceptance criteria and conflict of interest issues
“Said they couldn't take my case because there was a conflict of interest but couldn't tell me why.”
5
Delays in providing assistance and follow-up
“6 months.. And still waiting for their help”