Reviews

Top review highlights

Pros

Knowledgeable and professional staff who are effective in resolving tax issues

“They are an awesome firm. They stuck with me to END. I recommend working with Nicole Rosen. She is professional, understanding, and she made sure that you understand the paperwork.”

Prompt and responsive communication with clients

“Christina was absolutely fantastic! Thanks for the open lines of communication and help Travis Watkins!”

Successful in obtaining favorable outcomes for clients, such as reduced tax liabilities

“Travis Watkins got directly involved at one point and it made a huge impact, and Really helped me out.”

Cons

Lack of communication and follow-up with clients

“It took longer than expected to pull my documentation together. When I first reached out to them to get started on the filing, it was already end of March/early April. They were too busy to meet with me and complete the task.”

Recurring issues with missed deadlines and delays in resolving client cases

“Everything started fine. I was able to meet with one of their 'professionals' and describe the situation. She was more than willing to take my $1,000.00 retainer. After the April deadline, I went back to them to get started on my file so that the penalties and interest would be less. I was put off every single time.”

Difficulty in reaching and communicating with the assigned professionals

“When I asked to speak to one of the tax professionals, I was denied. The receptionist took numerous messages but I never received callbacks.”