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Anonymous

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22 Jun, 2021
I engaged Caitlin for a small project. She estimated the time to complete at roughly 3 hours. Caitlin initially sent me an email stating that she would begin the research immediately and check in by the end of the week. A month later, I've heard nothing - no status updates, no work product. I then write her an email on a Tuesday checking in to ask for a status update and to request that she have the project completed within the next 10 days. She writes back that she'll have it to me by the end of the current week. End of the week arrives, nothing. Tuesday of the following week, she emails me to she had a multi-day emergency the previous week but that she would get it to me the following morning. She did not. She also did not send me any notice that she would be delayed by the emergency. A few days after that, I emailed her to terminate my engagement with her and asked for a refund. Ignoring my email, she sent me the work product for the project soon thereafter. If you're looking for a responsible, responsive attorney who will complete work in a timely manner, I strongly recommend that you look elsewhere. Caitlin exhibited a clear pattern of excuse making throughout the engagement that I would have never tolerated from any of my own employees. I suspect that if I hadn't followed up the project would have never been completed.
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