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Reviews
Top review highlights
Pros
1
Responsive and attentive to client needs
“I emailed a question to them before the holiday and I'm very thankful that they answered it right away.”
2
Thorough and patient in explaining legal processes
“Lauren Donati met with us in person and explained Wills, Living Wills, POA, and trusts.”
3
Exceptional communication and client-focused service
“Lauren was very thorough and patient with us as she guided us through this process.”
4
Knowledgeable, professional, and dedicated to achieving optimal results for clients
“The attorneys at Thompson & Donati are the epitome of professionalism. They are dedicated to their clients needs.”
5
Recommended by existing clients for their quality of service
“Nichole is a fantastic atty. I often refer friends and old clients to her knowing they will receive the attention they need.”
Cons
1
Concerns about a guardian's management of a client's finances and welfare
“I don't think he's handling my mother's finances well and I think him and my sister are both very sneaky about what he's paying a nurses aide for her.”
2
Unprofessional and unresponsive behavior from a paralegal
“The paralegal Heather could not have been ruder. I politely asked for documentation on the refund and she was frustrated with me immediately and stated she already sent it twice but would send again.”
3
Lack of transparency and misalignment on services and fees
“There was misalignment once the engagement letter was sent and I no longer wanted to proceed. The paralegal stated she would refund me, but after multiple follow-ups and over 3 weeks passing by, I still did not show the refund.”
