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am writing to you to find out if you can help me with a case that happened to my mother's savings account at Banco italbank Puerto Rico. It turns out that on June 7, 2,021, they stole $ 7,500 from his savings account, leaving him with a balance of $ 34. The act was committed through a transfer from Italbank Puerto Rico bank to PNCBANK NA bank, Pennsylvania North East, United States. Said transfer we have no explanation of how they did it, we only have the following data was made to the PNCBANK NA bank and the money fell to account # 9021638311, through the transfer with Swift code // FW031300012. On behalf of Jason Adrián Torres Rodríguez. I discovered the fact on June 12, consulting the account and seeing that there was a balance of 34 dollars, I immediately proceeded to file a claim in the bank, and yesterday they answered me that the bank had not found anything irregular in the transfer , since it was done in a normal way and complying with all the bank's rules for this transaction, that is, they made it with keys and coordinates, according to them. I am writing to you to find out if something can be done, and how much your services cost, since we are in Venezuela and we do not have a visa or resources to go to Puerto Rico. If you think we can help, we thank you very much, Greetings Lola María Molina de Morales de Los Ríos Negel Jose Molina +584165596786 +582772910687