Reviews

Top review highlights

Pros
1
Compassionate and caring staff who treat clients like family
“From the minute we contacted Chaffin and Luhana we knew we had the right firm to represent us. Their customer service or client relationships are fantastic. I would highly recommend them for your legal needs!”
2
Excellent communication and responsiveness throughout the process
“Corbin has been very efficient and always in touch about what is going on with my case. I'm happy to be with a law firm that seems to care about whom they're working with, are easy to communicate with, and professional.”
3
Knowledgeable and experienced lawyers who fight for the best possible outcome
“What a great job these guys did for me. They had my back all the way. You have a full team working for you and your case. Andrew was incredible. I was never left in the dark. Knew everything going on step by step.”
4
Dedication to client care and well-being, not just the legal case
“Chaffin Luhana has allowed us to sleep better at night without the burden of financial uncertainty amid our pain. Thank you so much for doing the work you do and our lives are forever changed because of it.”
5
Willingness to take on difficult cases and provide personalized attention
“Some other firms didn't want to take my case but they seemed glad to help. I can certainly appreciate that alone.”
Cons
1
Lack of communication and updates from the legal team, leaving clients in the dark
“Well this past .Monday nov4th I was in a car accident which wasn't my fault at all and I was injured in the situation looked up lawyers who handle cases like this so I called chaffing luhauna they were glad to help me out and took my case for me as well they showed me hella respect and assured me that they have my back I appreciate firms like this I just hope they helo me get what I deserve great people though”
2
Unsatisfactory handling of cases, leading to poor outcomes for clients
“I was involved in a serious car accident few months ago and had a few injuries . I had reached out to them because of their high rating here. The customer acquisition department was very nice, very empathetic and very professional. I decided to hire them. They assigned me a paralegal that appeared to be very incompetent and terrible at communication . They made me fill out a huge questionnaire and assured me I was in safe hands. The paralegal had 3-4 calls with me and in every call he would ask me same questions and would not provide any updates on the case. I requested him to keep me looped in the progress and updates but he would just disappear and then out of blue call me to again ask the same questions. The whole process was frustrating. I was offered some settlement by the auto insurance company of the car that injured me and the paralegal advised me to not that take because they can get us a better deal. After wasting my time for 2 months, they rejected my case and I was left with no compensation whatsoever. I do not recommend anyone to work with them.”
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