Reviews

Top review highlights

Pros

Knowledgeable, professional, and caring staff who guide clients through the process

“Ken Steidl and his staff are very professional and extremely knowledgeable in the service that they provide. Kenny Steinberg personally answers questions that arise in quick order!”

Efficient and timely handling of cases

“Absolute professionals. I was pleased at how fast and easy the process was.”

Strong communication and responsiveness to client questions and concerns

“Everyone was very helpful, and they answered all my questions promptly.”

Personalized attention and understanding of client's situation

“They made a difficult situation Not seem like it. Very professional and very quick to respond back.”

Successful outcomes and high client satisfaction

“I couldn't be happier with the decision to have Ken Steidl represent me for my case.”

Cons

Inconsistent communication and delays in responding to clients

“The only detractor is the lack of communication throughout the process. A quick e-mail now and then letting us know where we were would have been nice.”

Subpar performance of some support staff or paralegals

“Our paralegal wasn't great at responding and I had to cc the attorney several times to get responses.”

Unwillingness to take on certain cases or clients

“Not a shred of dignity or any type of bedside manner was shown at all. I had to ask myself "did that really just happen," when I ended the call.”

Mistakes or oversights in handling client matters

“When the bankruptcy got discharged, the paperwork wasn't sent and they said they fulfilled the requirements of the contract, despite being assured I could have the letter sent over.”

Lack of transparency and updates during the process

“I don't understand why I am being asked for feedback now. My case is not final yet. I expect more contact with my attorney than I have been given.”