Reviews

Not impressed at all. They do not help everybody. They pick and choose their cases. And they take cases where there is none

I was referred to come here by the courts for legal assistance to get my juvenile record expunged. If your'e not financially equipped to hire a private attorney I was told they will help. I was truly in a time crisis but that didn't seem to matter here. My luck fell short waiting on a response. I was finally contacted by a lady name Doreen who took minimal efforts in linking me with an attorney. We never got past me explaining my financial situation. I told her I was unemployed at the moment and she wanted to know my spouses income, no problem I didn't know the exact amount at that time. I gave her a ball park figure, but she demanded that I be exact. So she insisted that I get it together and she'll call me back to complete everything. A week goes past and I had no calls from her or voice message. I called her direct phone line multiple times to get her voicemail and finally she answers. Told me she tried contacting me and couldn't get in touch, so she denied my application for legal help, but then said she'll reinstate it, she said she was busy at the moment, so once again she'll call me back to finish this step in a few hours that day. Once again I didn't receive a call from her or anybody. I called and called just to get the voicemail again. So I finally gave up. Luckily, i'm not a dormant, begging for help type of person. I literally spent weeks at the law libraries and courthouses learning what I need to do because the private attorney's were price quoting me way too high($2000) and I just couldn't afford it. I'm very disappointed that some of the people that have positions to help the people, truly do not care about nothing but their paychecks and will perform minimal efforts and lead someone in need of help down a dead end. On the other hand, I am grateful that this played out the way it did. I learned you get what you pay for! So I had to stop waiting for help and payed myself in knowledge, which payed off in the court as well as my future. I been granted the expungement I needed. No thanks to Doreen or NLSA and I say that with a big smile. I will never refer anyone to reach out to them for a situation like mine. Do yourself a favor and hit the books, learn and don't hesitate to take action.

Just didn't feel like it helped at all

No help at all, they were suppose to represent me at a hearing. In turn the attorney showed up, and left last minute because she felt it was a case she could not win. Attorney was rude, and did not care about the case. Literally walked out minutes before the hearing started. Left me there alone to defend myself at a court hearing.

I waited through multiple callers first time around for the representative to hang up on me as soon as she answered my call. The second time calling I waited for 20 minutes on the phone to be transferred to voicemail where I left a detailed message and never received a call back. Horrible customer service, don't waste your time with NLSA.

Friendly and caring staff

Incredible hard working staff, dedicated to their mission of servicing the poor.