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Reviews
Top review highlights
Pros
1
Efficient and responsive communication from the staff
“Thierry Monteiro was extremely helpful & polite. Honestly, I do not think that I have ever had such a pleasant experience talking with a representative on the phone.”
2
Knowledgeable and patient in explaining the legal process
“Jairo Manchola was very professional, knowledgeable, kind, and patient. He addressed my concerns and even allowed other family members to merge into our call.”
3
Compassionate and understanding towards clients' needs
“Jasmine Dos Santos demonstrates compassion and sincerity while interacting and discussing the details of your case and she listens to you patiently with kindness and understanding.”
4
Successful in obtaining favorable outcomes for clients
“They won my case. They mean business. Hammer Time ;) And my case Manager Zaray Padin did an awesome job. Very satisfied Thanks a lot guys I will spread the word.”
5
Consistent communication and updates throughout the process
“Jeanette Rodriguez case manager and my court representative Jennifer Sloan were so pleasant to work with and both handled my case excellent .I am so pleased with both ladies.”
Cons
1
Lack of responsiveness and communication from the firm
“Never can reach anyone. They never call back and doesn't really care about your case”
2
Frequent changes in assigned case managers/attorneys
“They had to change my lawyer to another.. three years after we did not get the settlement we should have received ..extra non-necessary fees ,,not satisfied at all I definitely would not recommend them to anybody”
3
Dissatisfaction with the final settlement amount
“I didn't ever get the full amount of the person who hit me policy( they had state minimum)! People think you are going to get a lot when you get rear ended but not with this firm.”
