Lawyers map
Reviews
Top review highlights
Pros
1
The firm provides excellent customer service and keeps clients well-informed throughout the process
“Everyone here is nice and understanding. They kept me updated and in the loop on everything that was going on.”
2
The attorneys are highly capable and effective at achieving positive outcomes for their clients
“Great attorneys and staff. Attentive throughout the process and most importantly got a great result.”
3
The firm has a track record of success in handling veterans' cases and providing exceptional support
“I want thank Chappell, Chappell & Newman Attorney's for working me and other Veterans, help us get the justice so many of us been crying out for.”
Cons
1
Some staff members, particularly Haylen, are reported to have a rude and unprofessional attitude when interacting with clients
“Haylen is so kind and professional. I appreciated her patience and understanding." (Contrasting review”
2
The firm is accused of lacking responsiveness, with clients reporting difficulty reaching staff and receiving timely callbacks or responses
“How do you send mail with a number to contact and no one ever answers the phone? Is this a real business?”
3
The firm is alleged to have charged excessive or unclear fees, which some clients found unacceptable
“They charge a $20 fee to make a payment on line. Greed at all cost!”
