Reviews
Top review highlights
Pros
1
Excellent customer service and communication from the staff
“The intake department is very through with great customer service!”
2
Knowledgeable and professional attorneys who get good results for clients
“Attorney Micheal whitsitt went above and beyond in assisting with my claim and advocating on my behalf.”
3
Responsive and caring team that keeps clients updated throughout the process
“Rebecca Jones has been so helpful throughout the process and handles everything in a timely matter.”
4
Efficient and quick case resolution
“Even though it took a while they were very nice and helped me out with things along the way and in the end they got me a very nice settlement and I couldn't have asked for better help from another firm 💯.”
5
Highly recommended by satisfied clients
“Definitely would recommend them.”
Cons
1
Lack of communication and responsiveness from some attorneys
“I've only heard from him once in April and has not heard from him since. I've been calling non stop off and on trying to get in touch with him and again there is no response.”
2
Dissatisfaction with settlement amounts and fees charged
“The reviews weren't lying. I was recommended to Shelly by a close friend but never again will I use them if I need a lawyer. They couldn't fight more than what the insurance was already offering which was $25k, out of that my settlement was only $4k. Their payout was higher than mine.”
3
Lengthy delays in case resolution
“Been 2 years ZERO PROGRESS NO COMMUNICATION GOING TO GET ZERO OUT OF A CLAIM THAT HAS NOTHING TO DO WITH ME And caused me total loss and now my credit it's ruined and all my medical bills still have never been paid”
4
Rude and unprofessional staff in some cases
“Dorothy is rude and argumentative! Because of her unprofessionalism I would never recommend this law firm!”
5
Concerns about favoritism and lack of diversity
“People of color should not go here. They want your money but don't care about your life. Terrible experience. They treated me like I was beneath them.”