Reviews
Top review highlights
Pros
1
The organization provides helpful legal advice and references to attorneys when possible
“They were extremely helpful and referred me to an attorney that could help me”
2
Some reviewers express gratitude for the services received and find the staff to be courteous and understanding
“So far very patient and considerate...understanding.”
Cons
1
Many reviewers report encountering rude, hostile, and unprofessional behavior from the staff, especially the receptionists
“The ladies that answer the phone to the Knox location are RUDE!!!! People obviously call because we need help and the way they talk to you is totally unacceptable.”
2
The organization is often perceived as unhelpful, with many reviewers stating that they were unable to get the assistance they needed or were denied services
“Doesn't help in kid issues”
3
There are concerns about the organization's limited capabilities and inability to handle certain types of cases
“They will not help you in certain situations.. Not to be discussed..”
4
Reviewers express frustration with the lack of responsiveness, with many stating that their calls or messages were not returned
“Sent them a letter and email today.nobody ever call me back.i wont give up hope tho.”
5
Some reviewers feel that the organization's funding and resources are not being used effectively to help the people it is meant to serve
“THEY need to work on cases everyday not just one day a month”