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Reviews
Top review highlights
Pros
1
Responsive and helpful staff
“She was very pleasant to talk to her easy-going. There's no hassle or confusion. Looking forward to working with you. Thank you for your help.”
2
Efficient and smooth process
“It was simple and everyone involved with my case was super nice”
3
Strong communication and updates
“Carrie helped me understand all the details along the way and I am very satisfied with the settlement I received once all things were explained.”
4
Knowledgeable and professional attorneys
“My attorney Jared Martin, and his assistant Amber are doing a great job handling my case! I am glad that I chose M&M to handle my case!”
5
Compassionate and understanding approach
“They really care about their customers! Serena in Nashville office (my case manager) works her BOOTY off for us!”
Cons
1
Difficulty reaching attorneys and staff
“No one ever answers my calls, no follow ups, NOTHING!!!”
2
Lack of transparency and communication
“I have not received any phone calls since 20”
3
Then I received a voicemail saying please contact us or we will start the withdrawal process."
“They WILL NOT take your case if they don't have a Guaranteed win. For the money, not the people.”
4
Dissatisfaction with settlement outcomes
“My medical bills took all my Settlement and they still took 33% off the top.”
5
Inconsistent and poor customer service
“This place is a godsend for the working class. My fiancé and I were in a very serious accident, at no fault of our own. We came into the turning lane, and we're hit head on by an on coming, speeding vehicle. My personal experience with Jacob bravo was hands down the best experience with an agent.”
