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Reviews
Top review highlights
Pros
1
Highly professional and responsive attorneys
“The entire firm is so friendly and helpful. I spoke with Miss. Sara several times and she was so helpful. This was my first time working with a law firm and I was so impressed with the customer service that I received.”
2
Caring and empathetic staff
“The entire staff is extremely professional and very respectful. Anytime that I had a question they always answered me quickly and we're always very in-depth and detailed with everything that was going on.”
3
Successful track record in personal injury, workers' compensation, and nursing home cases
“The Higgins Firm is hands down the number 1 injury Law firm in Nashville, TN!”
4
Excellent communication and keeping clients informed
“They kept me up-to-date on my case and made sure that everything that I needed was taken care of.”
5
Multilingual services available
“Gracias a esta firma de abogados que me ayudó mucho y todo me lo explicaron muy bien en español para que yo entendiera.”
Cons
1
Lack of responsiveness and poor communication in some cases
“I contacted The Higgins Firm with a situation that I thought I may need some legal advice or counsel for - I spoke with someone who patiently took the time to answer my questions and explain things to me even as it became clear that I wouldn't need to retain them after all.”
2
Unprofessional and rude behavior from some staff members
“The lady they have answering the phones is EXTREMELY rude. I had a very simple and easy case for them and this lady on the phone was so rude in the first two minutes that I literally said nevermind and wished her a good day.”
