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Reviews
Top review highlights
Pros
1
Excellent and compassionate customer service from the firm's representatives
“Amanda English was very professional, informative, and helpful as to what I needed to do going forward with my case.”
2
Responsive and attentive case managers who keep clients updated on the progress of their cases
“Priscilla Nowlin was very professional and understanding. She answered all my questions, returned all my calls in a timely manner.”
3
The firm fights hard to get clients the best possible settlement
“Donovan Brittian was amazing, he was very professional and honest with me about every step and made sure he fought for me in mediation.”
4
Clients feel their needs and well-being are prioritized
“Nzinga Holmes displayed outstanding communication throughout the entire process. They were attentive to my concerns and took the time to explain complex legal concepts in a way that was easy to understand.”
5
Satisfaction with the final settlement amount received
“When Priscilla called me stating the case was settled and provided my amount for the bodily injury plus the property damage, I was beyond happy and cried like a baby.”
Cons
1
Lack of consistent communication and updates from the case managers
“It has been almost two months and despite calling numerous times leaving voicemails on both Perla Velasquez and David Brittons, I have not received any update.”
2
Lengthy and drawn-out process for some clients
“It's been over a year and still no settlement, no offers No nothing. I was seriously injured,broke my back & had to go back to work sooner than recommended because I had no money.”
3
Concerns about hidden fees and the firm taking a larger portion of the settlement than expected
“They charged my car insurance for PIP (without me knowing), which made my car insurance bill go up that's definitely not a way to help your client. They only did that just so they could get more money be aware the lawyer will get more money out of your settlement then you.”
4
Lack of responsiveness and accountability from the firm
“I regret contracting this company to represent me. It's been almost two months and despite calling numerous times leaving voicemails on both Perla Velasquez and David Brittons. I have not received any update.”
5
Clients feel their cases are not being given the proper attention and effort
“They have totally misrepresent them selves. My case is very simple. The other party has admitted fault and I have uninsured and under insurance motorists. There is no reason for this incompetence and unprofessional behavior.”
