Reviews
Overall rating
Ks
15 Nov, 2024
Called and made an appointment for a consultation. Had an emergency did the right thing and canceled. A family member offered to cover the emergency so I rescheduled. Got to the appointment and the front receptionist to the right got my info then gave me direction. She was quite polite. The receptionist informed Cindy I was present.
I sat on the sofa filled out the paperwork as requested and then listened to Cindy. Cindy received a personal call from her cell (rang very loudly). She and the man discussed picking up his Tylenol 3s. She asked if he reported he had problems before. She questioned him a few times and he responded it was just Tylenol 3. Cindy spoke that loud completely oblivious to who was in the office.
After about 20 minutes Mr Roebuck asked about his appointment - Me. Cindy proceeded to tell him I was “goofy” that I made an appointment then canceled then made it again. Now Cindy was quite aware of my emergency because 1) I was honest about what occurred and 2) she shared she is also a caregiver to her mother. She even told me over the phone that she was old. Cindy informed Mr. Roebuck that I refused to give my name only saying K. (Seeing how Cindy talks I’m glad I didn’t).
I know it could not have been the color of my skin because she had not met me yet. However, I will say some people are not designed to be good customer service rep. I don’t know if this firm is good or bad, but I do know that I left because the customer service representing the firm indicated that I would not be safe there to do my business. If I can sit and listen to Cindy ask about reporting prior drug issues when receiving Tylenol 3s or calling potential unkind names what other business is she spouting- completely oblivious to who is listening.
BEWARE.
The receptionist had enough decency to realize Cindy was the issue - looked at me as I walked out and quietly apologized.
Read more
Victoria laine
15 Jun, 2024
Excellent mediator I use in land cases. 24 year old fight I was fifth lawyer on a very contentious case. Settled!!! Unbelievable.
Read more
Cindy
24 May, 2024
Michael hendrix
10 May, 2024
Steven white
05 Nov, 2023
Neo dynamite
04 Oct, 2023
Very helpful and knowledgeable, lawyers and staff. I appreciate that they took the time to talk to me.
Read more
Big joe
30 Aug, 2022
We’re very professional and courteous. Great law firm!
Read more
Brian carter
16 Aug, 2022
Troy d.
10 Aug, 2022
Stacie swearingen
13 Jun, 2022
I respect honesty. This firm will tell you honestly what they can or cannot do for you. They do not try to sugarcoat it. If they can help you, they will give 100% to you. If they cannot help, they will point you in the direction of someone who can. I definitely recommend this firm!
Read more
Maria robeinson
19 May, 2022
If you are looking for a good attorney this is NOT the place. He is unprofessional, disrespectful, and not reliable. You can clearly see from other reviews that he does not commutate well. Find yourself another law firm.
Read more
Elizabeth stark
01 Apr, 2022
Jeff Roebuck is the best attorney I have ever dealt with. I've used him for my business, personal, and probate matters. He doesn't mess around. He just gets the job done. He is very professional, as is the rest of the office staff. This lawfirm has never let me down and I will continue to use them. All other attorneys I have used have juiced me for hourly rates with little results. As a business owner, I'm all about paying someone what they are worth. Mr. Roebuck not only charges a fair rate, but you see expedient positive results. In my opinion, the best attorney in Texas. I've used many. Houston, Beaumont, Dallas. He actually cares about his clients and is passionate about what he does. You will not be disappointed.
Read more