Lawyers map
Reviews
Top review highlights
Pros
1
Helpful and professional staff who provide excellent service
“THE WORST customer service coming from this location. I got a call this morning from possibly the rudest, snootiest, self righteous woman I've ever spoken to.”
2
Efficient response time and case handling
“My personal experience with Lone Star in Belton, TX has been a great one. The online application was easy to complete and I received a call back the very next morning from the receptionist, followed up with a phone consultation with an attorney before noon.”
3
Successful case outcomes for clients
“He had already done his research before our call, and with less than a week to prepare he was able to get my case dismissed.”
Cons
1
Difficulty reaching the organization and getting callbacks
“These people never answer their line when a person calls. What's up with that? Is the organization still operating?”
2
Lack of staff and resources to handle all cases
“Last resort in a very desperate situation. I qualify for the help, but apparently they are severely understaffed.”
3
Inconsistency in service quality and client experience
“THE WORST customer service coming from this location. I got a call this morning from possibly the rudest, snootiest, self righteous woman I've ever spoken to.”
4
Potential bias or discrimination in case selection
“They DO NOT help White people.The staff is all Mexican and when I went in there I sat there for hours and every Mexican person that came in got seen.”
5
Lack of clear communication about case status and outcomes
“Never informed me about my divorce. Nor did they send the papers to my ex”
