Reviews

Top review highlights

Pros

Excellent and responsive customer service from case managers and closing coordinators

“Esmeralda Gavilanes was very professional, responsive, and always kept me updated on the progress of my case.”

Ability to get medical treatment and bills covered

“They immediately got me into PT, the next day. Also, I appreciate the staff at Accident Center of Texas - Frisco. They were wonderful!”

Successful in obtaining favorable settlements for clients

“I'm so thankful for them! I got more than I expected in my settlement.”

Clear and transparent communication throughout the process

“Veronica Flores has been extremely helpful in keeping me informed on the status of my case and answering all my questions.”

Compassionate and understanding approach to clients

“Kathleen Hernandez was so helpful, patient, and really cared about my well-being through this difficult time.”

Cons

Lack of communication and responsiveness from some case managers

“My case manager Jessica Lara never returned my calls or emails, which was very frustrating.”

Lengthy delays in case resolution

“It took over a year to settle my case, which was much longer than I expected.”

Concerns about legal fees and percentage of settlement

“I felt like I didn't get as much as I should have after the attorney's fees were taken out.”