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Reviews
Top review highlights
Pros
1
Exceptional customer service and personalized attention
“From the moment I walked in, I was greeted with warmth and genuine care. Traci, who assisted me with my first-time engagement ring purchase, was an absolute gem herself!”
2
Knowledgeable and helpful staff
“Her knowledge about the various styles and cuts of diamonds was exceptional, and she patiently walked me through each option, helping me understand the significance of every detail.”
3
High-quality, custom jewelry design and craftsmanship
“The designs in the store are simply stunning. Each piece is crafted with such attention to detail and elegance that it was hard to choose just one!”
4
Transparent and trustworthy approach
“Traci and Skylar took the time to get to know me and understand what I was looking for.”
5
Positive, long-lasting customer relationships
“I am beyond thrilled with my purchase and cannot wait to propose with such a beautiful ring. Thank you, Traci, and the entire team, for making this milestone moment so special!”
Cons
1
Occasional communication issues or delays
“We didn't hear anything for 5 weeks so I called them. It ended up they hadn't fixed the watch so I demanded to pick up the watch asap.”
2
Mistakes in the repair process
“They originally WELDED my grandmother's engagement ring & wedding ring together when they were just supposed to resize it.”
