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Top review highlights
Pros
1
Compassionate and empathetic lawyers who genuinely care about their clients and their cases
“What a blessing this woman is! Michelle is really is the most amazing family law attorney in El Paso. Her empathy goes such a long way & her will to do whatever possible for the best outcome has been such a blessing to my life.”
2
Highly knowledgeable and skilled attorneys who fight passionately for their clients
“Michelle is absolutely one of the best. I warned her when we first spoke how intense it may get and it has but she has showed great composure and is fighting for the best interest of my child in this case.”
3
Excellent communication and responsiveness, keeping clients informed every step of the way
“She took the time to listen to my concerns and tailored their strategy to meet my specific needs. Her communication was excellent; I was always kept informed about the progress of my case and felt supported every step of the way.”
4
Flexible payment options and willingness to work with clients on fees
“At first filing, I was just a lowly E-4 in the US Army and had just made a poorly thought through purchase of a brand new truck the year before. I barely had ”
5
Strong relationships with judges and other lawyers, which helps streamline the legal process
“She has great relationships with the judges as well as other lawyers, which seemed to make the processes go very smoothly.”
Cons
1
Inconsistent communication and responsiveness, with some clients reporting difficulty reaching the lawyers or getting timely updates
“I waited a whole month for an appointment and I was fine with it but I got a called that same day from her assistant that if I could make it to the appointment earlier if not then she was only going to do the appointment by phone so I had no other option than take the appointment by phone.”
2
Unprofessional behavior from some staff members, such as rudeness or lack of empathy
“Her assistant (Annie) was extremely condescending and rude- she proceeded to tell me how the attorney was at the mercy of the judge- all understandable. I've worked as a paralegal and know how all of this works. My complaint here is against Annie and not Michelle- after speaking to me like I was a toddler she said 'I'm not gonna argue with you, I can reschedule you if you'd like'.”
3
Potential issues with billing and refunds, with some clients reporting difficulties in getting their money back after terminating the relationship
“Still waiting for my refund on the divorce she did nothing for after i fired her, made me miss the court date, never filed what i asked until AFTER i wanted a refund. I believe thats called theft when yoi dont return money that isnt yours nor earned by you.”
4
Concerns about the quality of representation, with some clients feeling their cases were not handled as effectively as expected
“Don't go with this attorney lady's" and "Lousy lawyer! Lazy, late in court appointments, did not show up! etc.”
5
Potential issues with client management, with some clients reporting difficulties in getting their cases prioritized or resolved in a timely manner
“I had an appointment today at 1:30 pm and it's 2:20p.m and I never received a call from Michelle. Her assistant Annie was extremely condescending and rude- she proceeded to tell me how the attorney was at the mercy of the judge- all understandable.”
