Lawyers map
Reviews
Top review highlights
Pros
1
Responsive and professional staff who are helpful in resolving issues
“Very professional. Responds quickly to resolve issues. Friendly staff.”
2
Effective communication and guidance through the process
“At the beginning of this I was very nervous about what was going on but then I spoke to someone and they explained the whole process and made arrangements and payments schedule and everything worked out perfectly.”
3
Willingness to work with clients on payment plans and accommodating their needs
“The staff at Jenkins was great to work with . The communication was excellent and they were always willing to answer any questions I had .”
4
Transparency and providing clear documentation
“Proper documentation was provided showing the issue was properly and legally closed.”
5
Empathetic and understanding approach even in difficult situations
“If anyone was at fault, it was me. I'm the one who put myself in that situation. Jenkins just did their job. I appreciate that they did it with the knowledge of life's hardships.”
Cons
1
Aggressive tactics such as freezing bank accounts without prior notification
“Several months ago my checking account was locked up and I was Hostage to my own money, it was on a credit card bill that had been written off 7 years ago they took about 80% of my money after I agreed to make monthly payments.”
2
Lack of communication and difficulty reaching the company
“Literally sick to my stomach. I saved up for 11 years for my kids college fund and they ripped it from a little 7 and 11 year old girl.. sick disgusting people. Never got a single phone call and when I did receive a letter I responded asking for payment plan and never got anything back.”
3
Inconsistent and potentially unethical practices
“This company froze my accounts and then took everything I had in the accounts, even though I told them the information for my attorney.”
4
Rude and unprofessional behavior from some staff members
“This law firm has the most rudest folks that work for them and very unprofessional”
5
Concerns about the legality of their actions in certain cases
“Taking everything out of my account, a single mother and right before rent is due without any type of contact or communication.”
