Reviews

The employee are very nice and helpful could not ask for better service

I heard about Ben Abbott by searching for Personal Injury attorneys after my accident. An employee came out and explained the process to me. It wasnt always a perfect experience, there were some struggles for me with not being able to get a call back immediately, but they were able to fix that before the case came to a close. I'm grateful for the hard work that they did on the cases for my kids more than anything. Getting the case closed right before Christmas made a good Christmas for my kids and I am grateful for that.

***********************AMENDED ADDED HERE************************** DECEMBER 12,2017- I had the opportunity to speak with a young lady named Faith who is a part of the customer service resolution team. Although she was aware of the review I posted, she sat on the phone with me, VERY PATIENTLY WITHOUT INTERRUPTING ME, and she listened to EVERYTHING I had to say about my experience.Point of the matter, because of the way Faith handled the entire situation, I have agreed to consider using this law firm IF the need arises in the future. THAT IS HOW WONDERFUL THIS WOMAN WAS!!ABSOLUTE WORST LAW FIRM TO DEAL WITH!!!! This law firm got my case September 2017. My case was transferred from one case manager to another, I called on October 16 (almost 1 month after they have had my case to get an update) and I'm told that my file is sitting on someone's desk who is out on maternity leave. Rep tells me she's going to escalate it to a supervisor and get it sent off TODAY..October 26, I call to get an update (Yes, I call for all updates, because no one EVER called me to tell me ANYTHING about my case).I'm told my demand was sent on 10/16, but they still need to do my verification. We get that done. However, I request to speak with a supervisor. My response I get is, "Oh, she's busy". I request a call back. Fast forward 2-3 more conversations, I'm still requesting to speak with this "Busy" supervisor who still has not called me back. It's now November 17. I ask same girl who is assistant to my "case manager" to fax me the demand that was sent on October 16. Her response is, why do you need it?? Because its mine, and I asked for it! I want a copy of everything you all do, and have. I want every demand and negotiation that is discussed w/the insurance company reviewed with me first, and I don't want any offers accepted without my approval. This is our conversation on November 17, 2017. I give her my fax number and email address. She tells me she is faxing over the demand. I never received it. 11/18, 11/19, nothing received (you get my point)November 27, 2017. I call my old case manager and request to speak with the "busy" manager directly. She talks with me. Very sweet woman. Says she knows nothing about me EVER requesting to speak with her. NEVER knew about me requesting a phone call. I tell her about all previous conversations, and the fax I requested of my demand. She agrees to send me the fax. 11/28, fax still not received. I call her again and ask when was my demand sent to the insurance company. She tells me NOVEMBER 27, 2017. YALL JUST SENT THIS DOCUMENT YESTERDAY?!! But I was told on 10/16, 10/26, 11/17, that this was already done. Nope, had not done anything at all until I talked to the supervisor.. November 29, 2017. I sent a very professional email to "busy" supervisor. I want this law firm dropped from my case. I no longer want this attorney representing me on this case for this accident. I need to receive a letter in writing saying this law firm has been released with no interest in retaining any interest in this case. November 30, I receive a call from Jose Garcia. Mr. Ben Abbott wants to retain you, you have a good case, blah blah blah.. I'm not interested. No thank you. Ok, I will discuss this with Mr Ben Abbott and get back to you by the end of the day or no later than tomorrow. I assume Jose Garcia died, because I never heard from him again December 5, I get a call from "Itssa" Mr. Ben Abbott, appreciates you, and wants to retain you, blah blah blah. IM NOT INTERESTED.. DROP THIS CASE AND GIVE ME SOMETHING IN WRITING.. December 6, I email "busy" supervisor. I DO NOT WANT TO DEAL WITH THIS LAW FIRM..DROP THIS CASE!! "Busy" supervisor replies back, I will forward this to Mr Garcia, (who apparently has rose from the dead), and make sure he follows up with you tomorrow). December 7----NO CONTACT FROM ANYONE December 8--- I Start leaving voicemails, TO MAKE IT CLEAR THAT THEY NEED TO DROP THIS CASE. A total of 14 VOICEMAILS left throughout the day. DECEMBER 11,2017- still nothing received from this attorney

Ben Abbott office settled my case I was very satisfied with agreement and office staff were very helpful and friendly. Always greets you with a smile. Cameron Dean would answer my question and return my calls in a timely fashion never had a problem. I would refer to Ben Abbott office. Sincerely Sophia Chairez

This place was great, David, Tania and Bernice were awesome.. Assisted all the way through... I recommend this place 100%..

Very friendly staff... Explained every step of the process and answerd all my question! Thank yall so much

Thanks goodness they didn't give up on my case 7 yrs later when I thought the case had been closed they got me a check for 4,146.50 what a blessing I would definitely recommend them thank you Ben Abbott.

Ben Abbott's office worked fast and kept me up to date on the case. I will come back if ever needed. I highly recommend. Thanks Ben

Thank you so much for everything yall have done for me. Y'all were awesome and glad I found yall through a family friend. I would definitely recommend contacting them if you've been in an accident

After being rear ended, Ben Abbott and Associates came to the rescue when my first attorney could no longer fight for my case. I may not agree with everything, but over all, was satisfied with doing business with them. Happy customer.