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Reviews
Top review highlights
Pros
1
Effective in handling student loan cases, saving clients significant amounts of debt
“Mr. Kay won all (there were several) student loan NCSLT cases related to my deadbeat ex, and saved me north of $50k in debt that was originally agreed to NOT be paid by me.”
2
Compassionate and understanding, especially in sensitive cases involving disabilities or medical issues
“My sister suffers from HD- Huntington Disease (which is a neurological disease that effects the rational division of the brain). Due to her disability, we needed someone with not just experience, but with compassion and an understanding of her limitations.”
3
Responsive, communicative, and keeps clients informed throughout the process
“He and his legal assistant Cassie kept me up to date weekly. Never left to wonder what heck is going on???? Never sugar coated, to the point and is a pure genius.”
Cons
1
Poor communication, unresponsiveness, and neglecting to follow through on agreed-upon tasks
“They did not provide the service they agreed to and want to bill me for additional services they decided to perform instead. Very poor communication; you will have no idea what is going on with your case.”
2
Unprofessional behavior, such as interrupting clients, being rude, and not listening to their concerns
“He was condescending to speak with. He would interrupt me when I tried to answer his questions.”
3
Perceived lack of effort and dragging out cases for personal financial gain
“Instead of settling my case promptly, he took my retainer and only occasionally contacted me to ask for more documents even though my case has been ongoing for almost a year now and he had access to months worth of documentation.”
