Reviews

Quick service in store & helpful on the phone.

So professional

Excellent customer service. Angela ups worker was terrific. But why did l have to pay for email.

I've been a loyal customer at this store for a decade, but recently, I had an incredibly unpleasant experience. In the past, the service was excellent, and the representatives were always courteous and helpful. However, my most recent visit was disappointing, and I've decided to take my business elsewhere. On February 9th, I placed a print order online and paid for it, expecting a confirmation email upon completion. When I didn't receive any communication, I called on February 13th at 2:54 pm to inquire about my order. The person on the phone apologized, attributing delays to recent "layoffs." He assured me that the order would be ready in about an hour. Later at 3:55 pm, he called again, explaining they were out of staples but expected to restock soon. He said my order would be ready in an hour. When I arrived at 5:05 pm and approached the counter, I was informed that I had to wait as the employee needed to finish packing packages, which took about 10 minutes. Then, he revealed that his coworker was out getting staples and had left 10 minutes ago. Expressing my frustration at the extended wait, I mentioned that I had been waiting since February 8th and had already paid for the order. In response, the employee rudely questioned my impatience. The conversation further deteriorated, with him refusing to argue due to his challenging day. Seeking assistance, I requested to speak with a manager. However, the manager claimed to be busy and asked me to wait for a later conversation, showing little concern for the situation. The lack of empathy from both the manager and other employees, who witnessed the exchange, was disheartening. This experience reflects a significant decline in customer service standards at this establishment. Waiting a week for a print order and encountering rudeness when expressing dissatisfaction is unacceptable. It's unfortunate to witness the decline of what used to be a reliable place for service.

Worst UPS experience in 10 years. The usual UPS store I frequent was closed, so I went here. The person behind the counter gave me repeated interrogation about what was in the Amazon return box. Then, I had to buy a small roll of 5.95 tape, which sells on Amazon for $2.33 if you buy a 4 pack. All that just to apply four 3 12-inch strips. The UPS employee then started helping other customers and delayed my transaction by 4 minutes and 27 seconds. I had to interrupt the employee so they would scan the QR code. There certainly was no delay when they charged me for the roll of tape that my favorite UPS store would have simply applied whatever extra tape was necessary. The staff acted like they were too busy for customers and that the staff was doing us customers a fav9r by being there. I will never visit this store again, and I advise you to drive past this location as there are plenty of shipping options within 3-5 miles. I will recommend that we all go somewhere that appreciates our business and understands which side of the cash register they are standing at.

Damian was excellent customer service, but new personal need more training and customer service

We have been using this UPS location for over a decade. They are always friendly, professional and helpful. I understand they get busy during the holidays but so doesn’t everyone else! Personally I think it’s worth the wait bc you know your packages are in good hands. Here’s an example I just called them bc I need a specific size box to store an odd size Christmas item. I didn’t want to drive there just to inquire. Roland answered the phone and very kindly and accurately answered all my questions. This place is amazing! I’m totally thankful to have them close by. They have never let me down.

I recently had the opportunity of visiting the UPS store, located in Helotes and the employee by The name of Miss Virginia Kelly, her customer service is unmatched, hands-down…. the best. Everything started by her warm, greeting As I walked into the store and the fun filled Conversation that she entertained me with. Very talented and was able to multitask, but not only providing me with world-class customer service, she was able to keep me entertained the entire time as she was servicing me. She was very sincere and was way above my expectation of the level of customer service she provided. She could be employed anywhere, and would be an asset to any establishment just with her customer service skills, I look forward to revisiting that store but just don’t have any more packages that need to be wrapped. Thanks Miss Kelly for making my day.

Daniel was very helpful throughout the process of my Amazon returns. I will be coming back to this store!

I came in confused how to mail out a package and Daniel was very helpful with the process , great service and experience!

Had a wonderful experience in this particular ups store. I was greeted with welcome by a gentleman named Rolando. He was very helpful and quick to ship my package off. Thank you for the great customer service.

I have been using this store for quite awhile and I am so amazed of how nice @fast is their service especially the beautiful lady. Her name is Virginia. She is wonderful. Super fast and super nice🤩👍