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Reviews
Top review highlights
Pros
1
Highly knowledgeable and experienced attorneys who fight hard for their clients
“Anthony Vessel, Melanie Donaldson, Aggie Barbosa, Kyle Rich, Melissa High, Imari Perkins ,Crystal Perez, Barbara Milan, Lupe Acevedo, Kimberly Warren, and Vanessa Rodriguez . I want to express my most sincere thanks for the most professional representation from each and everyone one of you.”
2
Compassionate and responsive staff who provide excellent customer service
“I could not have asked for a better attorney, Madison Donaldson. She kept me updated throughout the process and got me the best outcome possible.”
3
Efficient and effective at navigating the complex disability claims process
“From the very start everything was great even the young lady that took my initial information down. All the people at Marc Whitehead are pleasant to work with including Kimberly Warren and Steven Rivera whom I worked with personally through my journey.”
4
Willing to take on difficult cases and achieve successful outcomes
“I wouldn't recommend this firm for disability; they didn't do their job at all. I have many illnesses and there was no reason for me not to win disability.”
5
Provide clear communication and keep clients informed throughout the process
“Chris Davila and Britney McDonald were very professional and always helpful. I highly recommend Marc Whitehead and Associates to anyone that needs legal advice or help with Long term or Full Disability cases!”
Cons
1
Inconsistent communication and responsiveness, with some clients reporting difficulty getting in touch with their assigned case manager
“I never dreamed at 44 years of age, I'd find myself a disabled RN. Melanie and her team made the red tape a breeze! Social Security Disability, Short and Long Term Disability are all difficult to negotiate, but her team took away all of my worry and frustration.”
2
High staff turnover leading to lack of continuity in client representation
“My case was switched around to different attorneys and no notice given to me. I never could get in touch with my attorney always busy or in a meeting . I almost lost my case due to the wrong info given to me about what I should do when contacted by disability.My experience with this law office was the worst one ever.”
3
Concerns about the firm's willingness to take on more challenging cases
“They won my case against the va but I never heard from them after trying multiple times to reach them. Just felt fishy but I'm glad that it's over. A simple phone call or email about what happened would have been nice vs take the money and run.”
