Reviews
Top review highlights
Pros
1
Excellent customer service and communication from the title company staff
“From day one we had a wonderful and easily understanding with our lawyer and streamline the way everything was handled by the law firm”
2
Efficient and timely closing process
“They handled everything efficiently and professionally. We were even able to get a courtesy closing for my clients at an office closer to their home.”
3
Knowledgeable and helpful team that goes above and beyond
“Closing Team 1 provided above and beyond service from beginning to finish!”
4
Smooth and seamless transactions
“We had a complex closing and they handled it very smoothly. Would highly recommend.”
5
Professionalism and attention to detail
“Patten Title Company is amongst the best title companies in Houston. They have consistently provided me with a high level of service.”
Cons
1
Poor communication and unresponsiveness
“Poor communication and unresponsive to emails. Would not recommend.”
2
Disorganized and unreliable
“Go with a Smaller Firm. They are liars who are very disorganized. They messed up my paperwork and argued with me until one Attorney caught the mistake.”
3
Questionable business practices
“Patten title company is acting outside the scope of their role as a title company. In collusion with a third party, they are withholding my commission (of a very substantial amount) due from a property sale.”
4
Inconsistent and changing staff
“In a span of 6 months , my daughter's case was handled by 3 or 4 different attorneys who would start working with us , then either get reassigned to another case or quit the firm (this place seems to have high turn around of attorneys - another red flag )”
5
Lack of communication and transparency
“No communication & confusion. As a 1st time buyer, you need a little more communication and I just didn't get that.”