Reviews

Top review highlights

Pros

Handles immigration cases efficiently and professionally

“Zhang & Associates successfully handled my EB-1A immigration petition for a success-related flat rate fee (total 5000$, excl. USCIS fees, mid”

Provides excellent client support and communication

“Throughout the process, I always knew what to do and felt at ease without worrying that something would be forgotten or messed up. Questions were answered promptly and comprehensively.”

Cons

Unprofessional and untrustworthy handling of cases

“Since my NIW is denied now, I strongly believe that I should not have paid the Second payment at that time! and It was an unjustified payment as the approval wasn't final, according to my contract.”

Lack of customer service and rude behavior from staff

“I'm sure that Mr. Zhang and his team are very professional , but what the receptionist that took my call right now did was not very profesional . I called in regards an immigration case and she seemed very much upset , for some reason with me even after I tried answering her questions to my best ability. All I was trying to do was get information in regards attorney fees and she just hung up on me because apparently my answer to her question wasn't right . So rude”

Overcharging and nickel-and-diming clients

“The firm charged me for responding to NOIR for $3600, while I know from my friends that other firms haven't charged them for responding to NOIR.”