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Reviews
Top review highlights
Pros
1
Excellent and friendly customer service from the LegalEASE representatives
“Tamara was very helpful, patient and professional when she answered the phone and described plan benefits. She asked questions to ensure she would give the appropriate advice and she followed up with promised actions. Way to go Tamara!”
2
Representatives are knowledgeable and able to guide users through the process
“Matthew Harrison from LegalEASE was amazing to work with, providing a comprehensive and thorough intake call that immediately let me know I was in good hands.”
3
Quick and efficient in opening cases and connecting users with attorneys
“Tamara was extremely helpful and very professional in her responses to my inquiries.”
4
Representatives show empathy and understanding towards users' situations
“Celia was one of the best customer service representatives I've ever had the pleasure of speaking with. She was very empathetic to my situation and you could tell she really meant it.”
5
Overall positive user experiences with the LegalEASE service
“This is a nice service that is offered by my husbands company he works for. Easy to use”
Cons
1
Difficulty in being matched with and communicating with assigned attorneys
“I've been trying for weeks to have the company find me a lawyer who specializes in a certain field in a certain state and have not heard back from anyone at LegalEASE. Very frustrating.”
2
Slow response times and delays in resolving issues or connecting users with attorneys
“So far my experience is less than acceptable. I put in a request 8 days ago to be matched with an attorney and I have yet to receive a name. What if I were in dire need of urgent assistance?”
3
Lack of follow-up and communication from LegalEASE representatives
“The attorney they assigned to my case would never respond. This is a waste of time and a scam like other people reviewed”
4
Issues with coverage and benefits not being as comprehensive as expected
“I had a civil fine for allegedly crossing a double white line. The administrative officer ruled against me, so I appealed. I sought help from legalease. After four days, I was assigned an attorney. Called the attorney and it was for a consult only - they wouldn't represent me.”
5
Overall dissatisfaction with the LegalEASE service and value
“This company does not let you chose the attorney, they send it out to different attorneys in the area to accept. Each time you call it takes 3 days to get a code so you can see the attorney. What a nightmare both times dealing with this company. Never again would I sign up with them.”
