Lawyers map
Reviews
Top review highlights
Pros
1
The organization offers good legal advice and free representation for those who qualify
“The people here are great and offer good legal advice for free as well as free representation if you qualify for help.”
2
The organization is seen as a valuable asset to the community
“The Legal Aid Society of Lubbock is a tremendous asset to the community.”
Cons
1
The staff can be rude and unprofessional, making it difficult for new clients to get the guidance they need
“the receptionist there with the name of ROSA was very rude and unprofessional like im new to the situation and I was trying to get guided on what I needed to do next not everyone knows how the legal ofc works its your job to be understanding and show some kind of sympathy and actually listen and guide me in the correct direction not talk over me and tell me to call another ofc.”
2
The organization has a high turnover rate, which can slow down the process and make it less efficient
“The turn over rate is really high which males the process really slow.”
3
The organization's services are not always timely, with clients experiencing delays in receiving responses or decisions
“Not very timely. I was told I would recieve a confirmation or a demial in 10 days. It has now been 14 days”
