Reviews
Top review highlights
Pros
1
Exceptional customer service and communication from the lawyers and staff
“From the first phone call to the last detail, Tray Payne and his team were first class. Very informative and reassuring.”
2
Lawyers are knowledgeable, professional, and effective at achieving favorable outcomes
“Matt Chandler exceeded my expectations. He was very empathetic, professional, and made sure that all of my needs were taken care of through the entire process.”
3
Lawyers are compassionate and go above and beyond to support clients
“Tray and his team are amazing! They are compassionate and willing to help in any way that they can.”
4
Lawyers are responsive and accessible, keeping clients informed throughout the process
“Matt Chandler was great! Any questions or concerns were answered promptly.”
5
Lawyers provide personalized attention and tailor their approach to each client's unique needs
“Lori Truitt and her staff listened to my concerns from our first meeting, walked me through my mediation and answered any question I had with honesty and compassion for my situation.”
Cons
1
Lack of communication and responsiveness from the law firm in some cases
“Left a messag”
2
Inconsistent quality of service, with some cases handled poorly
“Stephanie Spiel agreed to take my case in which it had to be done in a timely manner, only for her to back out of the case at the last minute. Which made me waste a whole day - time that my terminally ill mom does not have. Totally unprofessional and with total lack of integrity.”