Reviews
Top review highlights
Pros
1
Provides detailed and thorough documentation
“She sent the most detailed documents I've ever seen this woman is going places”
Cons
1
Lack of responsiveness and poor communication
“They don't answer the phone or respond to emails. I have been reaching out daily because I am not able to log in to make payments.”
2
Questionable business practices and lack of transparency
“They make it impossible to get ahold them and they will still take you to court if you make your payments. Do not pay them a penny. If you make a settlement agreement and pay it in full then will say you have not and still take you to court.”
3
Rude and unprofessional staff
“the reps are unpolite and careless.”
4
Failure to honor agreements and add unexpected fees
“They don't honor agreements. In my case, their Counsel during court stated on court record that interests and lawyer fees would only apply if I defaulted on our agreement to pay a monthly sum. However, that's not the case. They added interests rates and court fees to my already bloated debt that wasn't the original to begin with.”
5
Difficulty in resolving issues and lack of accountability
“You leave a detailed voicemail and never hear back. You send a courteous email and never heard from hem back.”