Reviews
Top review highlights
Pros
1
Excellent customer service and communication from the staff
“The staff was very polite and attentive. Recommend to anyone who needs any legal help.”
2
Knowledgeable and helpful attorneys who fight for their clients
“Genaro Rojas was fantastic, a lot of communication wonderful staff, I will definitely recommend them to anyone in need of their service.”
3
Quick and efficient case resolution
“Great experience, they really do care about their clients. My negotiator Mr. Rojas was able to help me and he kept pushing the insurance until I got a fair amount.”
4
Multilingual and culturally sensitive services
“Fui cliente aquí en Laredo y me atendieron de lo mejor súper amables las secretarías 100% recomendado.”
5
Caring and compassionate approach to clients
“They took care of me since the beginning, especially Mr Genaro rojas' he was very friendly, he always answers to all my questions and he was a very very nice person, my first language is Spanish then he does have a lot of patience with me.”
Cons
1
Lack of communication and responsiveness from some attorneys
“I call and beg for the lawyer in charge of my case to please call me back with any updates, I even ask for an email if they can't call... yet I am left to wait and have to call again.”
2
Concerns over prioritizing firm's interests over the client's best interests
“Villarreal & Begum will only help if they are going to make a big amount.”