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Reviews
Top review highlights
Pros
1
Excellent customer service and communication from the staff
“I had such a great experience with the team at Villarreal & Begum. This was my first time using an attorney for a car accident and they were so helpful throughout the whole process!”
2
Knowledgeable and helpful negotiators who fight for the best settlement
“Genaro Rojas was a wonderful negotiator. He was always very professional, knowledgeable and very informative. I am super happy for everything he did for me!!”
3
Friendly and welcoming office environment
“The staff was very professional and I would highly recommend to others. The receptionist Nelly was amazing at setting me up and I felt very welcomed.”
4
Prompt and responsive communication with clients
“Melissa, Yosenia, and Ms. Cynthia were excellent at keeping me updated and responding to all my calls and emails.”
5
Able to get clients the treatment and care they need after an accident
“They immediately sent me to the doctor and specialists I needed without me having to pay anything at the time.”
Cons
1
Lack of communication and updates from attorneys on case progress
“I get the same excuses to my questions. My case manager takes days to response to my emails and messages through their portal system. I feel like a number to them.”
2
Concerns about the firm's focus on maximizing their own fees rather than client's best interests
“Villarreal & Begum will only help if they are going to make a big amount. They don't seem to care about the client, only their own paycheck.”
