Reviews
Top review highlights
Pros
1
The lawyer is excellent and provides great legal work
“The lawyer is very good, excellent work.”
2
The lawyer is knowledgeable, professional, and strategic in handling immigration cases
“Lance Starr is a phenomenal lawyer. Professional, smart, strategic, and kind.”
3
The lawyer and his team are dedicated and work hard to achieve successful outcomes for their clients
“Lance and the team are always prepared to answer questions and my case was successful because of them. Thank you”
4
The lawyer and his team provide personalized attention and support to their clients
“They have felt like family since day 1.”
5
The lawyer and his team are able to achieve near-impossible outcomes for their clients
“They pulled off the near impossible. Thanks guys!”
Cons
1
The lawyer's office and staff can be unresponsive and unprofessional at times
“Took too long (1 year and 5 months) for a simple phone call and this office unresponsive until I kept pestering for updates.”
2
The lawyer's assistant and secretary can provide poor customer service
“The lawyer is very good, excellent work. But his assistant and his secretary provide very, very bad service, very unprofessional and without education.”
3
The lawyer and his team may make mistakes or mishandle cases, leading to negative outcomes for clients
“Screwed my brother over and never returned the money!”
4
The lawyer and his team may not always provide clear explanations or guidance to clients
“Nosotros venimos a hablar con el abogado y su assistente y ellos no nos explicaron nada de la cituacion.”
5
The lawyer and his team may charge high fees and be unwilling to refund money even when the case is not successful
“Hundred emails and phone calls done..(have copies)..haven't responded and refunded $800 of my ex overpaid fees .... Even though before leaving US they (Lance and Li) promised to return that credit if the case would not be pursued futher....(main case of cancelation of removal lost by them too)..bunch of sweet liers...bank account provided..address of Utah friends provided for return.. probably will have excuse that used for some paperwork or email or letters just to keep the money.....shame on you all...God is witness....”