Reviews

Top review highlights

Pros

Helpful and understanding staff who work with clients to resolve issues

“Veronica was so kind. With such a hard job to do I find it amazing that anyone can still approach these conversations with that much kindness considering most of the people they talk to yell at and berate them.”

Willingness to adjust payment plans and fees to accommodate clients' financial situations

“Esther was very easy to work with, willing to help with payment arrangements and editing those payments when necessary.”

Professionalism and responsiveness in handling accounts

“Danny was the most friendly and helpful debt collector in all the land. Easy and fast to get this worked out.”

Cons

Lack of communication and transparency regarding debts, leading to surprise collections

“They never contacted me and I didn't find out about some ER visit until I checked my credit.”

Aggressive tactics and unwillingness to work with clients

“They are rude, combative, and will not work with you when you lose your job and can barely make ends meet.”

Questionable business practices, including inflating debt amounts and charging excessive fees

“They changed the amount on you making up fees with no explanation.”