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Reviews
Top review highlights
Pros
1
Excellent and caring staff who are helpful, friendly, and provide great customer service
“Metzly is a great receptionist and has wonderful customer service skills! I was very satisfied with the way I was treated.”
2
Attorneys are experienced, knowledgeable, and successful in handling a variety of cases
“Brad Johnson saved our lives! Seriously, we had different legal representatives that had dropped the ball and ignored vital information. Brad quickly examined our case and in a professional, reassuring way put together a solid case.”
3
Attorneys are described as kind, compassionate, and go above and beyond for their clients
“Brad Johnson represented me on my disability case. He went above and beyond my expectations. He's thorough and he's very kind, caring and compassionate.”
4
Overall positive experiences with the law firm, with clients feeling supported and satisfied
“Overall I had a great experience with Ben and his team. This process, at least for me, was long and frustrating. The system isn't easy to navigate. I initially went in with the idea that I worked all my life, got medically retired from the military so it should be simple. Having representation was a big relief.”
5
Clients feel the firm genuinely cares about their well-being and achieving the best possible outcome
“I am so glad Cristina Reyes is handling my case! First, she was super helpful in assisting me from the very beginning by setting up an appointment for me and informing me what documentation to bring (to facilitate my case). When I arrived she was very friendly and listened to my case. She was amazing about taking the stress of the workload off of my shoulders and informed me what I needed to do, and what she would do, so I wouldn't have to worry about it.”
Cons
1
Some clients reported poor communication and lack of responsiveness from the firm
“They DON'T return calls. They DON'T provide information on case progress.”
2
A few clients experienced issues with their initial attorney leaving the firm or not providing the expected level of service
“I had a rocky start with a lawyer who ended up leaving the firm in the middle of my case, but Ben Weathers came in and saved the day.”
